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Frequently Asked Questions
How do I change my address, phone number and email?
If you have Online Banking, you can update this information by signing in and selecting "My Profile" from the menu to update your address, phone number and email.
How do I stop a payment on a check?
You can request a stop payment through Online Banking by selecting the "Account Services" tab, or by contacting a Helm Support Representative at +1 (305) 329-7330, Monday through Friday from 8:30 a.m. to 6:00 p.m. (EST).
How do I order checks through Online Banking?
You can easily order checks through Online Banking, by selecting the "Account Services" tab.
Is there a daily dollar limit when using my ATM or Debit Card?
Yes, your ATM and Debit Card has a daily purchase and withdrawal limit. These limits can be found in the Account Agreement and Terms & Conditions Brochure or by contacting a Helm Support Representative at +1 (305) 329-7330, Monday through Friday from 8:30 a.m. to 6:00 p.m. (EST).
How do I report a lost or stolen Credit, ATM or Debit Card?
If your card is lost or stolen, immediately call us so we can help protect you from unauthorized transactions. We will cancel your current card and issue a replacement.
- Within the USA: +1 (888) 297-3416 - Dedicated line available 24 hours a day, 7 days a week.
- International Calls: +1 (206) 389-5200 - Dedicated line available 24 hours a day, 7 days a week.
- Helm Support Representative: +1 (305) 329-7330 - Available Monday - Friday, 8:30 a.m. to 6:00 p.m. (EST).
How do I report fraud on a VISA Debit or Credit Card?
To report fraud on your VISA debit or credit card , immediately call us at one of the numbers below. We will cancel your current card and issue a replacement.
- Main Telephone: +1 (855) 293-2456 - Dedicated line available 24 hours a day, 7 days a week.
- Helm Support Representative: +1 (305) 329-7330 - Available Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST).
How can I notify the bank about my travel plans to ensure smooth card usage during my trips?
Please answer our online travel form, specially designed for your upcoming international or domestic trips with Helm Bank USA Credit, Debit, or ATM cards.
Helm Bank USA Main Office
999 Brickell Avenue
Miami, Florida 33131
T: +1 (305) 379 - 4356, Main
T: +1 (855) 370 - 4356, Toll-Free
F: +1 (305) 377 - 2714, Main
F: +1 (305) 377 - 3300, Wire Transfer
Monday through Friday
9:00 a.m. to 4:00 p.m. (EST)
Holiday Schedule
Please note our scheduled Federal Bank Holidays 2025, when our main office in Miami will be closed.
Cybersecurity Is Everyone's Responsibility
Cyber awareness is the most important aspect to protecting your data from cyberattacks. We are committed to helping you improve cyber security with these helpful tips.
Planning to travel?
Review our Travel Security Tips for a protected financial experience. Discover how Helm Bank USA enhances your financial peace of mind wherever your travels take you.
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